iTunes does not recognize my phone (Windows)
If iTunes on Windows is not recognizing your phone, or you cannot click the backup button, another Apple app is usually interfering.
- 1
Uninstall Apple Music, if installed.
- 2
Uninstall Apple TV, if installed.
- 3
Uninstall Apple Devices, if installed.
- 4
Restart your computer.
- 5
Open iTunes and connect your phone again.
Tip: Still not connecting? Try a different USB cable. Faulty cables cause more connection problems than you would expect.