Refund Policy

Our Commitment to Quality

At My Forever Books, we are committed to delivering high-quality, personalized books that meet your expectations. We take pride in our products and want you to be completely satisfied with your purchase.

Final Proof Review

Before finalizing your order, we provide a detailed proof preview of your book. It is your responsibility to thoroughly review this proof for any errors in content, design, or layout. Once you approve the proof and place your order, we cannot be held responsible for any mistakes that were present in the approved proof.

Print Quality and Variations

My Forever Books utilizes a global network of print partners to ensure efficient production and delivery of your books. While we maintain high standards across all our print providers, please note that there may be slight variations in color and print quality between orders. These minor differences are a normal part of the printing process and do not constitute a defect or grounds for a refund.

No Refund Policy

Due to the personalized nature of our products, we do not offer refunds on completed orders. Each book is custom-made based on your specific design and content, making it unsuitable for resale.

Resolution of Issues

If you encounter any issues with your order that you believe are due to an error on our part, please contact our customer service team immediately. While we do not provide refunds, we are committed to finding a satisfactory solution to ensure your happiness with our service. This may include reprinting your book if we determine there was a production error on our end.

Gift Card Refund Policy

Gift cards are treated differently from personalized books. We offer refunds for unused gift cards within 12 months of the original purchase date. After 12 months, while the gift card never expires and can still be used to create a book, refunds are no longer available.

To request a gift card refund within the eligible period, please contact our customer service team with your gift card code and original purchase information. We'll be happy to assist you with the refund process.

Contact Us

If you have any questions about this Refund Policy or if you need to discuss an issue with your order, please contact us. We are here to help and will do our best to resolve any concerns you may have.